Terms and Conditions

General Terms and Conditions of Enrolment

Please read all General Terms and Conditions of Enrolment in full before enrolling on a course/qualification, as they apply to all bookings and are deemed incorporated into your contract with HFI Training. They do not affect your statutory rights.

Prior to enrolment, you will need to confirm that you have read our course information on our website and the full syllabus (in request), and/or talked with Alison Hall, to decide which course or qualification is best for your needs. While we will do all that we can to help you make the right choice, the ultimate decision is yours and yours alone.

For any queries, please call on 07799 621456

Cancellations and Transfers

By paying for the course with a deposit or in full (with or without signing your Enrolment Form) you are agreeing to undertake your training. You have the right to cancel your diploma/module(s), providing we receive the request in writing within 7 days of you paying your deposit or in full (whichever is sooner). After 7 days of signing, no cancellations are permitted and no refunds will be given. If you owe instalments they will become payable in due course. All courses are not transferable to another person. If you cancel within the 7 days you must return all supplied training materials in a re-saleable condition at your own expense and apply in writing for a refund. All items must arrive in the condition in which you received them, otherwise you will be charged their replacement value.

When you book a diploma or package consisting of 2 or more modules, you are purchasing a single product. Once the first module has commenced, the whole diploma is deemed to have commenced. For those modules that include online learning, the module is deemed to have commenced 7 days after enrolment. You can choose the dates of your practical workshop and assessments at any time, from the list of available dates and centres we publish. Whether you have already chosen your dates makes no difference to your rights to cancel. All courses and diplomas must be completed within 1 year of your training commencing, following this your course will be terminated.

Paying in Instalments

Your payment due dates will be outlined in your joining email. Failure to pay on or before any of the due date will cause your course to terminated without and refunds being due to you.

Qualification Pre-requisites

It is your responsibility to be honest about which qualifications you have prior to booking the course. It is stated on the website which qualifications are required to take the course and you are required to check the box to say that you have the required prerequisites before you book the course. It is your responsibility to send a copy of the required certificate(s) as soon as possible. If you are unsure about the qualification you have then make sure you send the copies to us BEFORE you register for the course. If It is proven that you do not hold the certificates later on after registration the course will be cancelled and no fees will be refunded.

Written assessments and written course work

When submitting any case study or any written assignment or worksheet (eg Workbook work), if you are unsuccessful with your first attempt, subsequent retakes and re-submissions will incur a charge.

See the costs for retakes and remarks here

We advise students to keep a copy of all work submitted for marking as we will ask you to pay shipping costs if you want us to return work to you. Work is only stored for 3 months, after this period it will be destroyed.

Booking Zooms

Please book Zoom tutorials between 0900 – 1700 and book them in the diary here  (see the HFI Tutorial option)

If you cancel a Zoom session less than 24 hours of the start, there is a charge of £25.00.

Practical assessments

Please note that for all of the qualifications with a practical assessment, you must bring a medically screened friend to film with you to act as a participant. If you fail an assessment and elect to take it again, or you wish to defer an assessment, an additional fee is payable. You must film the session in an empty gym to ensure no person is filmed without their permission. You are also responsible for making sure the film is of sufficiently high quality to allow marking of the work. Failure to do the above will result in the assessment being rejected and you having to pay again for a new assessment.

See our course extension and remark costs here.

Assessment only (course for “experienced personal trainers”) Route and for those claiming Recognition of Prior Learning

Applicants to attempt qualifications by the assessment only route do so at their own risk and all assessment preparations are the responsibility of the candidate concerned. HFI will assess eligibility to take qualifications without purchasing the full course to the best of their ability but take no responsibility to provide specific resources or assistance that to prepare appropriately and fully. Preparation for assessments without the accompanying HFI course is not recommended as it requires specific knowledge of and insight into the appropriate awarding body’s current syllabus and qualification skills criteria.

Course Deadlines

All work and assessments must be passed within 12 months of the date of booking. For pay-as-you-go unit-by-unit courses, there is a 3 month maximum for each unit. Extensions may be possible but are chargeable. Extensions must be made prior to course expiry date. Course content changes over time, so if you extend a course you might be asked to do additional / different work to complete the updated syllabus.

There are charges to retake all worksheets, assignments and assessments. See our course extension and remark costs here.

Use of AI

To best support your own learning, you should complete all graded assignments in this course yourself, without any use of generative artificial intelligence (AI). Please refrain from using AI tools to generate any content (text, video, audio, images, code, etc.) for an assignment or practical exercise. Passing off any AI generated content as your own (e.g., cutting and pasting content into written assignments, or paraphrasing AI content) constitutes a violation of HFI’s academic integrity policy. If you have any questions about using generative AI in this course please contact Alison Hall.


All rights reserved. All of the information and material contained within the HFI Training website and accessed from it (except where indicated otherwise) is subject to copyright (copyright belongs to HFI Training).

HFI Training does not authorise: the reproduction, storage in a retrieval system or modification of any of the material accessed from this website making any of the material accessed from this website available over a network or sharing system the creation of any work that has been derived from this website unless it is authorised by national or international law.

If you wish to apply for permission to use any of the material found on the HFI Training website, please contact us.


HFI Training assume no responsibility or liability for any injury, loss or damage incurred as a result of any use or reliance upon the information and material contained within or downloaded from this website.

Hypertext links

Hypertext links to third party websites outside HFI Training are provided for the convenience of users only. HFI Training is not responsible for content and cannot verify the accuracy or completeness of any of the information held within these third party websites – this is the responsibility of the publisher of the third party website.

Furthermore, the views and opinions expressed on third party websites are not the views and opinions of HFI Training. HFI Training cannot grant permission to use material found on third party websites, therefore we advise you to view their terms and conditions of use.

Answers to other questions may be found on our FAQ page.

The Right To Refuse You

We retain the right to refuse your business for any grounds except against a protected class for reasons of you being part of a protected class.